Returns & Refunds

Return Eligibility

To be eligible for a return, items must be:

• Returned within 30 days of delivery
• In their original condition with all materials included
• Accompanied by proof of purchase

How to Initiate a Return

To start a return:

1. Contact our customer service team at Kent@BlazePerformance.io
2. Provide your order number and reason for return
3. We will send you a return authorization and shipping label
4. Pack the items securely and ship them back using the provided label

Return Shipping

We provide a prepaid return shipping label for all returns within the continental United States. For returns from other locations, return shipping costs are the responsibility of the customer.

Refund Processing

Once we receive your return, we will inspect the items and process your refund within 5–7 business days. Refunds are issued to the original payment method used for purchase.

Please note: If you have used the AI Coaching Assistant during your trial period, you will be charged a prorated amount based on the time used before your refund is issued.

Exchanges

We do not offer direct exchanges. If you need a different item, please return your original purchase for a refund and place a new order.

Damaged or Defective Items

If you receive damaged or defective items, please contact us immediately at Kent@BlazePerformance.io. We will arrange for a replacement at no additional cost or provide a full refund, including return shipping.

Non-Returnable Items

Digital content and AI Coaching Assistant subscriptions that have been actively used beyond the trial period are non-refundable.